Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Type

Book

Authors

Malcolm Carlaw

Peggy Carlaw

Vasudha Kathleen Deming

Kurt Friedmann

ISBN 10

0071388885

ISBN 13

9780071388887

Tags

Management, Training, Entrepreneurship, Customer Relations, Human Resources & Personnel Management

Description

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment. - from Amzon

Number of Copies